Sales Policy of Tudluxunie

Effective Date: November 19, 2024

Welcome to Tudluxunie, your trusted destination for premium home and lifestyle products. We are dedicated to offering high-quality household items designed to enhance your living experience. Our Sales Policy ensures a smooth and transparent shopping process for all our customers. Please take a moment to read through our policy to understand our terms of sale, payment, shipping, returns, and more.

By shopping with us, you agree to the terms outlined in this policy. Should you have any questions or need assistance, feel free to reach out to us at info@tudluxunie.com.

1. Ordering Process

When you place an order on our website Tudluxunie.com, you are making an offer to purchase products under these Terms and Conditions. After submitting your order, we will send you an Order Confirmation email, confirming the details of your purchase.

  • Order Confirmation: Upon successful submission, we will confirm receipt of your order by sending an order acknowledgment. This does not guarantee the acceptance of your order.

  • Order Acceptance: Orders will be processed and accepted once payment has been successfully completed. We reserve the right to cancel or refuse any order, at our discretion, due to product availability, pricing errors, or fraudulent activity.

  • Changes to Orders: If you need to make changes to an order, please contact our customer service team immediately. We will do our best to accommodate changes before the order is processed for shipment.

2. Payment Methods

We accept the following payment methods to ensure a smooth and secure transaction process:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Apple Pay
  • Google Pay

All payments are processed securely through our encrypted payment gateway, protecting your personal and financial information.

3. Pricing and Taxes

  • Pricing: All prices displayed on our website are in USD (United States Dollar) and are subject to change without notice. We strive to provide accurate pricing; however, pricing errors may occur. In case of a pricing error, we will notify you before processing your order.

  • Taxes: Sales tax will be calculated at checkout based on your shipping address. Customers are responsible for paying any applicable taxes, customs duties, or import fees, depending on their location.

4. Shipping and Delivery

We offer worldwide shipping to bring our premium household products to customers everywhere. Shipping costs and delivery times are calculated at checkout based on the destination and the size/weight of your order.

  • Domestic (U.S.) Orders: Estimated delivery time is 5-7 business days.
  • International Orders: Estimated delivery time is 10-20 business days (depending on the destination country).

Please note that shipping times may vary depending on external factors such as weather, holidays, and customs processing. We will notify you if there are any delays in processing or shipping your order.

For detailed information, please visit our Shipping Information page.

5. Order Cancellations

If you wish to cancel or modify your order, please contact us as soon as possible. Once your order has been processed or shipped, it may no longer be eligible for cancellation. To cancel your order:

If your order has already been shipped, please follow our return process outlined below.

6. Returns and Exchanges

We offer a 30-day return policy for most of our products. If you are not fully satisfied with your purchase, you may return items for a refund or exchange, subject to the following conditions:

  • The product must be unused, in its original packaging, and in resellable condition.
  • A receipt or proof of purchase is required for all returns and exchanges.
  • Personalized or customized items are not eligible for return or exchange.

To initiate a return or exchange:

  1. Contact Us: Reach out to our customer service team within 30 days of receiving your order at info@tudluxunie.com or 480-732-8831.
  2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions for returning your product.
  3. Return Shipping: The customer is responsible for return shipping costs, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service for returns to ensure your item is safely delivered.

Once we receive the returned item and inspect it, we will process your refund or exchange. Refunds will be credited to your original payment method.

For more details on our return process, please refer to our Return and Exchange Policy.

7. Warranty and Product Guarantees

All products sold by Tudluxunie are covered by a 1-year warranty against manufacturing defects. This warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.

To request a warranty claim, please contact us at info@tudluxunie.com with the following:

  • Proof of purchase (order number or receipt)
  • A description of the issue with the product

We will assess the issue and determine if a replacement, repair, or refund is necessary.

8. Customer Service

Our dedicated customer service team is available to assist with any questions or concerns. We are committed to ensuring your satisfaction and making your shopping experience seamless.

  • Email: info@tudluxunie.com
  • Phone: +1 480-732-8831
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (MST)

For additional information about our policies, please refer to our Customer Service page.

9. Privacy and Security

At Tudluxunie, we prioritize the privacy and security of your personal information. We use state-of-the-art encryption technologies and secure payment gateways to protect your data. For more details on how we handle your personal data, please read our Privacy Policy.

10. Changes to Sales Policy

Tudluxunie reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon publication. We encourage you to check this page regularly for any updates.

Tudluxunie Headquarters
Street: 4 Dye Street, Chandler, Arizona, United States
Phone: 480-732-8831
Email: info@tudluxunie.com
Website: https://tudluxunie.com/