REFUND AND RETURN POLICY
Effective from November 19, 2024

At Tudluxunie, we strive to provide our customers with the highest quality products and customer service. However, we understand that sometimes returns are necessary. Below is our Refund and Return Policy, which outlines the conditions under which returns and refunds are accepted for purchases made on our website www.tudluxunie.com.

1. General Return Guidelines

We want you to be completely satisfied with your purchase. If you are not happy with your product, we offer a 30-day return window from the date of receipt. Please review the guidelines below to ensure that your return is eligible:

  • Eligibility for Return:

    • The item must be in new, unused condition and in its original packaging.
    • The return request must be made within 30 days of receiving the product.
    • Items must be free of any damage or signs of wear (e.g., scratches, stains, etc.).

  • Non-returnable Items:

    • Products marked as final sale or clearance items cannot be returned or exchanged.
    • Gift cards, downloadable products, and custom-made items are also not eligible for return.

2. How to Initiate a Return

If you wish to return a product, please follow these steps:

  1. Contact our customer service team at info@tudluxunie.com or call 480-732-8831 to request a return authorization. You will need to provide the following information:

    • Order number
    • Product name and description
    • Reason for return
    • Photographs of the product (if applicable, especially if the product is damaged)

  2. Once your return is approved, you will receive detailed instructions on how to return the item.

  3. Return Shipping:

    • The customer is responsible for the cost of return shipping unless the return is due to a defective or incorrect product.
    • We recommend using a traceable shipping service or purchasing shipping insurance for your return. Tudluxunie is not responsible for lost or damaged returned items.

3. Refund Process

Once we receive and inspect your returned product, we will process your refund. The refund will be issued to the original payment method. Please note the following:

  • Refund Processing Time:
    Refunds will be processed within 10-14 business days after we receive the returned product and confirm it meets the eligibility requirements.

  • Refund Amount:

    • You will be refunded the full purchase price of the product, excluding the original shipping charges unless the return is due to an error on our part (e.g., incorrect or defective items).
    • If the product is returned in used or damaged condition, the refund amount may be reduced.

  • Partial Refunds:
    In some cases, a partial refund may be granted if the product shows signs of use or damage that affect its resale value.

4. Exchanges

Currently, Tudluxunie does not offer direct exchanges. If you would like to exchange an item for a different product or size, we recommend returning the original item for a refund and placing a new order for the desired product.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@tudluxunie.com with the following details:

  • Your order number
  • Photographs showing the damage or defect
  • A brief description of the issue

We will provide you with a prepaid return label for the damaged item and issue a full refund or send a replacement product, depending on your preference.

6. Late or Missing Refunds

If you haven’t received your refund after the processing period, please check your bank account or credit card statement. If there is still no refund, please contact us at info@tudluxunie.com. Please note that it may take some time for your bank or credit card company to process and post the refund.

7. Changes to the Return and Refund Policy

Tudluxunie reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Any changes will be posted on our website, and the updated date will be reflected above. By continuing to use our website after such changes, you agree to the updated policy.

8. Contact Us

If you have any questions regarding our Refund and Return Policy, or if you need assistance with a return or refund, feel free to contact our customer support team:

  • Email: info@tudluxunie.com
  • Phone: 480-732-8831
  • Address: 4 Dye Street, Chandler, Arizona, United States