Refund and Returns Policy for Tudluxunie
Effective Date: February 27, 2025
Address: 4 Dye Street, Chandler, Arizona, United States
At Tudluxunie, we are dedicated to providing smart home solutions and modern appliances that enhance your living space. However, if you are not completely satisfied with your purchase, we offer a flexible and transparent return policy.
1. Return Eligibility
To qualify for a return, you must meet the following criteria:
- The product must be unused, undamaged, and in its original packaging.
- The return request must be made within 30 days of receiving the item.
- A valid receipt or order confirmation is required.
2. Non-Returnable Products
The following items cannot be returned:
- Products that have been installed, modified, or customized.
- Items marked as final sale or “non-refundable”.
- Smart home devices that have been registered or linked to a personal account.
3. Refund Policy
- After receiving the returned item, we will inspect it and notify you about the approval or rejection of your refund.
- If approved, the refund will be processed within 7-10 business days.
- Refunds will be issued to the original payment method, and any shipping fees are non-refundable.
4. Exchange & Replacement
- If your item arrives damaged or defective, we will offer a free exchange or replacement.
- Exchanges must be requested within 7 days of receiving the product.
5. Return Shipping Information
- Customers are responsible for return shipping costs unless the issue is due to a manufacturing defect or wrong shipment.
- We recommend using trackable shipping services for safe returns.
For return requests, refunds, or additional questions, please reach out to our customer service team at info@tudluxunie.com or call 480-732-8831.
If you have any questions regarding our Refund and Return Policy, or if you need assistance with a return or refund, feel free to contact our customer support team:
- Email: info@tudluxunie.com
- Phone: 480-732-8831
- Address: 4 Dye Street, Chandler, Arizona, United States